COVID-19 statement
We’re living in strange times. Coronavirus is affecting all of our lives, and lots of changes are going to have to be made to help us cope. We know we’re all in this together.
We just want to reassure you that we’re doing everything we can to keep our staff and customers safe, and following government guidelines strictly.
If you have any concerns, we hope we can answer them below. If not, please don’t hesitate to get in touch with us at +971 6 740-7264 or email us at info@silentnight.ae
FAQ
Can I still order?
Yes, you can still order online.
Are you still delivering?
Following government guidelines, we have suspended our online deliveries. We will deliver your items as soon as we are able to do so.
How will a bed or mattress be delivered?
We operate a two-man delivery service, who will still deliver a bed or mattress to the room of your choice, assist with assembly and removing any packaging.
In light of COVID-19, this service will be conducted while respecting new, more stringent hygiene processes to ensure the safety of staff and customers.
You’re also able to add additional instructions to your delivery order to fit your needs and circumstances.
Are the Silentnight showrooms still open?
Several of our showrooms will be closed for a renewable period of two weeks starting from the 25th of March.
But our main showroom and showrooms on this following locations are still open for a limited time.
Silentnight Main Showroom
Homes R Us - Arabian Mall
Homes R Us - IBN Battuta Mall
Homes R Us - Mazaya Centre
Homes R Us - Oud Metha
DEBENHAMS - Mall of Emirates
DEBENHAMS - City Centre Mirdiff
Homes R Us Ajman
Homes R Us Sharjah
Homes R Us Al Ain
Homes R Us Fujairah
What precautions are you taking to prevent spreading COVID-19?
We’re following government advice closely. This means we’ve introduced new hygiene measures across our entire business, including our delivery team who are now washing hands and using hand sanitizer before, during and after every delivery. Our delivery team also wear face masks and gloves when delivering any item.
Can I still be delivered to if I’m self-isolating?
Yes you can. You can also provide additional instructions for our delivery teams to ensure the safety of yourself and members of staff by contacting us at +971 6 740-7264 or email us at info@silentnight.ae
I’m self-isolating but I need to make a return
Our returns policy is operating as usual. To make a return please contact us at +971 6 740-7264 or email us at info@silentnight.ae
How can I be kept up to date on further developments, including changes to delivery service?
Follow us on our social media accounts. In Facebook, Instagram or visit our website us at www.silentnight.ae
I still need further support
We want you to feel reassured when shopping with us. If you have any questions or concerns whatsoever, our team is ready to help.
You can contact us by
CALL
+971 6 740-7264
EMAIL
info@silentnight.ae
LIVECHAT
www.silentnight.ae