Return & Exchange Policy

We want you to love your purchase! If you're not fully satisfied, here's our policy for mattress and bedding accessories:

Bedding Accessories

Return: For hygiene and safety reasons, bedding accessories are non-returnable once purchased.
Exchange: You can exchange bedding accessories if there are any manufacturing defect or faulty materials, within 7 days of your purchase.
Beyond 7 Days: Unfortunately, we cannot accept returns and exchanges after 7 days.
Condition: All items must be unused, unwashed , and in their original packaging to qualify for an exchange. We reserve the right to refuse a return or refund if an item is found to be used, washed, damaged, stained, or carries any odor.
We want you to experience the perfect night’s sleep! That's why we offer a 30-Night Comfort Guarantee for all our mattresses.

Mattresses

Try it for 30 Nights: Sleep on your new mattress for at least 14 nights to allow your body to adjust. If you're not satisfied by the end of 30 nights, you can return and exchange it.
Return and Exchange: If your mattress isn’t providing the comfort you expected, you can return and exchange it within the 30-night window.
Condition: The mattress must be in good condition with no stains, damage, or excessive wear to qualify for a return and exchange. If there is any damage or stains on the product, we reserve the right to refuse the return. Additionally, please note that custom-ordered mattresses, including those in non-standard sizes, are not eligible for return and exchange
Any further issues or concerns, you can contacts us at +971 6 740 7264 or email us at info@silentnight.ae